This FAQ applies to our 2025 edition, and combines guidance from our ticketing partner at Edinburgh Festival Fringe (EdFringe) ensuring that you can have a great experience with Edinburgh International Film Festival.
Online
EIFF
– edfilmfest.org
The Edinburgh Fringe Box Office
– Online: edfringe.com
– By Phone: +44 (0)131 226 0000
In-person
The Edinburgh Fringe Box Office
Old Assembly Close, High Street, EH1 1QS
General Opening Hours: 10:00 – 18:00 Monday to Friday
Opening Hours from 1-25 August: 10:00 – 18:00 Monday to Friday in person
In-person at EIFF Box Offices (during Festival dates only, 14 – 20 August 2025)
EIFF at Cameo Picturehouse
38 Home Street, EH3 9LZ
EIFF at Filmhouse
88 Lothian Road, EH3 9BZ
EIFF at Tollcross Central Hall
2 West Tollcross, EH3 9BP
EIFF at Vue Omni
Calton Square, EH1 3AU
You can also book via the EdFringe app (available on iOS and Google Play).
*As our Box Office is seasonal, tickets are not available via The Cameo Cinema’s website or at the Kiosk, where you may normally buy a ticket for a film at the venue.
General tickets
Standard: £12
Concession: £10
This ticketing applies to most of our screenings across our venues.
Retrospective tickets
Standard: £10
Concession: £8
Spotlight tickets
Standard: £15
Concession: £13
Our Spotlight tickets are available for Opening and Closing Night, In Conversation Events and also for screenings where there may be introductions or Q&As with actors and directors who are in attendance.
Pay what you can tickets
£3/ £6/ £9
Pay what you can tickets are available for select screenings across the Festival. Our partner Box Office at EdFringe lists these tickets under concessions.
Essential Companion Tickets are free of charge.
In 2025, our concessions include EH postcode area residents, giving people across the City of Edinburgh, East Lothian, Midothian, West Lothian and the north of the Scottish Borders even more of an opportunity to experience cinema on their doorstep.
In line with our partners across EdFringe and Assembly Festival, our concessions also support:
- Arts workers, filmmakers, and EIFF-accredited Industry and Press passholders
- D/deaf and Disabled people
- People in receipt of benefits
- Students
- Under 18s
- Filmmakers and EIFF Industry and Press passholders.
Proof of concession may be requested for films which have an unclassified rating/BBFC certificate.
Edinburgh International Film Festival has free tickets available for selected screenings through EdFringe’s Community Ticketing Initiative CTI).
The CTI provides free Fringe tickets for people in and around Edinburgh who might not otherwise have the opportunity to attend, with tickets generously donated by Fringe artists and companies. It was previously known as the Children and Young People (CYP) ticketing scheme, and expanded in 2023 to allow eligible children and adults to take part.
CTI is run by the Edinburgh Festival Fringe Society in collaboration with the City of Edinburgh Council and EVOC, an Edinburgh-based umbrella organisation for third-sector organisations. Tickets are distributed through social, family or youth workers in the council or through local community organisations and charities.
For more information about these tickets, get in touch.
Discounts may be available on selected screenings – sign up to our newsletter to be among the first to know about any offers.
Fringe Friends 2For1 offers and Half Price Hut offers do not apply to tickets at Edinburgh International Film Festival.
For large group bookings of over ten people, please contact marketing@edfilmfest.org
When booking through Edinburgh International Film Festival, EdFringe and Assembly Festival, a 10% discount is available when booking 10 tickets or more to one screening.
We cannot apply this discount across multiple transactions.
The Edinburgh Fringe Fringe Box Office has staff in place specifically for access enquiries and ticket bookings. This service exists to assist anyone with an access requirement to make the most of what Edinburgh International Film Festival and EdFringe has to offer.
More information on access can be found in our access page.
The Edinburgh Fringe Access Booking Service is available to anyone who:
- Would like to book specific accessibility services, for example, a hearing loop, or seating in relation to the location of a BSL interpreter.
- Requires specific accessibility information for each venue.
- Requires extra assistance when at a venue, including avoiding waiting in queues and busy environments.
- Has specific seating requirements.
- Is a wheelchair user.
- Requires a complimentary personal assistant ticket to attend a performance.
To find out more about the Edinburgh Fringe Access Booking Service, get in touch:
By Phone: +44 (0) 131 226 0002
By Email: accessbookings@edfringe.com
By WhatsApp: +44 (0)7923 525799 (text only)
By BSL Interpreter Service: Contact Scotland’s BSL video interpreting relay service
Our venues operate general admission seating, which means that seats are not pre-assigned in advance.
Instead, they are allocated on a first-come, first-served basis as you enter the space.
Therefore, it is a good idea to arrive early if you would like to choose the seats that best suit you and your party, unless prior arrangements have been made with the Fringe Access Booking Service.
As all new films featured at EIFF are World, International or UK Premieres, most have not been granted a BBFC certification and are therefore unclassified. We have submitted guideline ratings for these films to the City of Edinburgh Council as per the below. Please speak to a member of our Box Office team for further information on any of our films.
• Unclassified: Suitable for All
• Unclassified: Parental Guidance • Unclassified: 12+
• Unclassified: 15+
• Unclassified: 18+
All films with a BBFC rating are shown as classified as per below
• Classified: U
• Classified: PG
• Classified: 12A
• Classified: 15
• Classified: 18
We have removed the option to purchase a under 18 ticket from those films that we feel might have inappropriate content. Please contact info@edfilmfest.org if you would like any further information.
We recognise that everyone has unique sensitivities and triggers. While mindful of avoiding spoilers, content warnings are indicated clearly throughout our programme, flagging themes, scenes, language, references and use of flashing imagery that may be challenging for some audiences.
Flashing imagery refers to flashing lights and strobe lighting.
A full list of content warnings can be found on individual film and event pages.
We allow babes in arms for babies and children aged 1 and under, in-line with many independent cinemas across the UK. Many of the films in our programme are rated as suitable for ages 15 or 18 and above, and at times, the visual and audio may be insensitive.
Space for buggies is limited, however baby changing facilities are available at Cameo Picturehouse.
In-line with our partners at EdFringe, a £1.25 booking fee will automatically be applied per ticket you book, up to a maximum of £7.50 per transaction.
This contributes towards the charitable activities of Edinburgh International Film Festival. When booking through EdFringe, this supports the charitable activities of Edinburgh Festival Fringe Society and helps support the artists, venues and creatives that make the Fringe happen every year.
Fees apply when booking at edfringe.com, through the EdFringe app, or in-person counter sales at any EdFringe Box Offices (EIFF venues: Cameo, Filmhouse, Vue, National Galleries of Scotland and Tollcross Central Hall).
Booking through Edinburgh International Film Festival
If you’ve booked through the Edinburgh International Film Festival website, you’ll receive an e-ticket via email containing a QR code. You will find options to download your e-ticket to Apple and Google Wallet in your e-ticket. You can also find your QR codes in the ‘My Tickets’ section of your account on our website.
If you’ve booked tickets for multiple shows in a single transaction, this QR code will be the ticket for every show in that transaction. You will need to show the QR code on arrival at your venue(s); you can do this on your phone or tablet or print it if required. You can split this QR code for each ticket booked in the transaction by using the Apple or Google Wallet feature.
If you’ve bought tickets on behalf of others, we recommend that you arrive at the venue with the rest of your party.
What if I can’t use e-tickets?
If you don’t have access to a mobile device/email/printer, or if e-ticketing presents another access issue for you, please get in touch with us at EIFF.
Email: info@edfilmfest.org
Booking through EdFringe
The below guidance is in-line with EdFringe’s ticketing FAQs.
If you’ve booked through the EdFringe website, you’ll receive an e-ticket via email containing a QR code. You will find options to download your e-ticket to Apple and Google Wallet in your e-ticket. You can also find your QR codes in the ‘My Tickets’ section of your account on EdFringe and on the ‘My Planner’ area in the EdFringe app.
Sign in to your account on EdFringe
If you’ve booked tickets for multiple shows in a single transaction, this QR code will be the ticket for every show in that transaction. You will need to show the QR code on arrival at your venue(s); you can do this on your phone or tablet or print it if required. You can split this QR code for each ticket booked in the transaction by using the Apple or Google Wallet feature.
If you’ve bought tickets on behalf of others, we recommend that you arrive at the venue with the rest of your party.
What if I can’t use e-tickets?
If you don’t have access to a mobile device/email/printer, or if e-ticketing presents another access issue for you, please get in touch with EdFringe’s customer service team by calling or emailing EdFringe and an alternative can be arranged.
Phone: +44 (0)131 226 0015
Email: customerservices@edfringe.com
When booking through edfilmfest.org and edfringe.com, you will be able to add e-tickets to your Apple or Google Wallet.
In your e-ticket you will find an Apple and Google Wallet link for each performance booked. When viewing your e-ticket on a suitable mobile device, just click the relevant option and it will load the e-ticket to your wallet.
If you do not have the Apple and Google Wallet icons in your e-ticket then please reply to the confirmation email and our Customer Service team will assist you.
If your ticket is refunded due to a show cancellation it will still appear in your wallet, therefore you will need to delete it yourself.
Yes, you can share a QR code using Apple and Google Wallet. This will create a QR code per ticket rather than the QR code per transaction in the e-ticket. Once the tickets are added to your wallet, open the wallet on your mobile device and follow the share options. Please note, you can only share e-tickets to and from the same device type (ie Apple to Apple).
We would recommend using the standard SMS to share the QR code, as the design of the message created by Apple and Google Wallet is clearer using this format.
Once you have shared the ticket, we would recommend deleting the ticket from your own wallet to avoid confusion when getting tickets scanned.
If a screening or event is sold out, additional tickets may be released in the lead up to the screening/event, so it’s worth checking with our Box Office partner Edinburgh Fringe Festival or online at edfilmfest.org, and keep an eye on our social channels for any announcements.
You are more than welcome to pass your tickets on to friends or family by simply forwarding your booking confirmation email containing your tickets. If you can no longer attend, The Edinburgh Fringe Box Office will do their best to exchange your tickets for a more suitable screening time.
The times we advertise are the start times of films or events – there are no trailers ahead of our screenings. Doors will open 15 minutes before the advertised start time.
If you’re late and the screening has already started, please expect to wait and we will do our best to show you to your seat at an appropriate moment. It is at the discretion of our venue staff to allow late admissions to screenings. No refunds will be granted for refusal of entry to an event due to late arrival on the part of the customer.
Edinburgh can be particularly busy during August, and this affects travel times – even on foot – so please make sure you have enough time to get to a screening. You should also consider things like:
- Navigating crowds and street performers
- Whether you’d like to visit the bar or use the toilet before entering your show
- Securing preferred seats (in which case you’ll probably want to join the queue early).
Running times are included in each listing and refer to the length of the film, shorts programme or event. Most EIFF screenings will include an additional short introduction at the beginning, and a Q&A of up to 15 minutes at the end; these are not included in the running time, unless explicitly stated, so please bear this in mind when booking.
In-line with the terms and conditions of our ticketing partner at Edinburgh Fringe Festival, tickets are non-refundable and non-exchangeable unless a show has been cancelled. If this happens, you will be notified and reimbursed the price of the tickets as soon as possible.
If the particulars of the show change in a manner which results in you being unable or unwilling to attend, in which case you will be reimbursed the price of the tickets as soon as possible.
